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FAQ's

Frequently Asked Questions


Yep you sure can! You can order Subscription items and non Subscription items in the same transaction but only the Subscription items will be sent out every month.

To make any changes or edit your Subscription details including address to be shipped to or your billing details simply log into your account and edit it under the Subscriptions options on the left-hand side.

You can change, modify or cancel your Subscription at any time during your Subscription for the future - unless you have a way to time travel you can't change ones that have already been sent out - sorry! But how cool would time travel be!

Want to change what is actually in your Subscription? This is the easy part! Log into your account as per above and click on Subscriptions down the left-hand side. Select the Subscription that you wish to edit. There you will see every item and how many are part of that Subscription. If you want to simply delete the item on the Subscription click the "cross" next to the product. If you want to change it for something else or add to your Subscription click on the "Change Subscription" button. This will take you to the Subscription product. You simply add the flavour or variant you now want to receive and checkout as per normal - don't worry you will be billed in your next cycle it is just how the system updates itself.

Ultimately if you have any question just ask us! We are here to help!

Want to change what is actually in your Subscription? This is the easy part! Log into your account as per above and click on Subscriptions down the left-hand side. Select the Subscription that you wish to edit. There you will see every item and how many are part of that Subscription. If you want to simply delete the item on the Subscription click the "cross" next to the product. If you want to change it for something else or add to your Subscription click on the "Change Subscription" button. This will take you to the Subscription product. You simply add the flavour or variant you now want to receive and checkout as per normal - don't worry you will be billed in your next cycle it is just how the system updates itself. Ultimately if you have any question just ask us! We are here to help!

Here at Glimmer Gear Australia we want you to get the very most out of our rechargeable batteries, which is why we have put together this list of instructions for you!

The very first time you charge these batteries make sure that the minimum charge time is 4 hours.

The initial charge must be completed via a external power supply, meaning not through a USB port on a laptop, computer, iPad etc.

DO NOT store the batteries completely flat after the initial charge.

We recommend recharging fully after being unused for a period of time, especially if flat, before you next use.

We want you to get as much use and long life out of our kit and this includes the batteries!!

Make sure you do not submerge these batteries in water either. If you happen to fall in water with your kit make sure you get your kit out asap and ensure it is turned off and left to dry out.

If you get caught in the rain DO NOT store or charge kit wet, this also applies for the exercise by-product of sweat. Ensure the product has completely dried out before storing or charging.

You choose exactly what Subscription products you want and exactly how many of each flavour/type and add them to your cart.

You then checkout and this becomes your Subscription.

Your Subscription will be sent to you on the same date every single month with exactly this order in it unless you change what is in your subscription.

This honestly depends on the product and how it is being used. All Products that have batteries will list in the description - most likely under technical specs - the duration that a battery charge lasts for. If you find something that doesn't mention it just let us know and we will sort it!

Twice as long as it is from the middle to end.

Alternatively it is twice half it's length.

If you select a monthly option your Subscription will be shipped out to you on that day each and every month until you tell us not to. We will continue to send your Subscription to you until you cancel your subscription.

All Glimmer Gear Brand products are resistant enough that you can go out and run and train in the rain and super crappy weather, but you can't submerge them in water - this means no washing the battery packs in the washing machine or swimming with your Glimmer Gear Branded products.

All Aftershokz products are durably designed for your active lifestyle and will reliably power through workouts and weather. They're nanotechnology coated to repel sweat and moisture; however, they're not waterproof and should not be submerged in water or left out in wet environments.

Seal Line products are SUPER waterproof and designed to keep what is inside dry - especially the E-Cases.

Petzl headlamps are perfectly designed like Aftershokz to take you through all sorts of conditions so don't let bad weather turn you off your training.

Let us know if you need to know if any other product is specifically waterproof or the conditions it is designed for and we will add it here, as well as let you know ;)